Western Watch

Home Security Mobile App. Released 2011

Since 1999, Western Watch has been providing security services including integrated video systems and video monitoring for its residential and industrial clients nationwide. Western Watch needed a redesign of their security mobile application due to problems with users complaining about app crashes and long processes to complete tasks.

Field studies, user testing with prototypes, and flow charts helped us identify pain points in task completions. Performance diagnostics and collaborative meetings with developers were conducted to clean the platform build. The clean up reduced load time and server calls which solved our app crashing issue.

The apps UI design already established its familiarity with their users. I recommended not to do major revisions to the design to prevent user frustration. I never lost sight of the user’s goal so I constantly worked with the development team to learn the platforms capabilities.