Case
The Challenge
Users need to improve how they monitor and react to merchandise alerts data within one tool. Tedious and manual alternatives became the standard process as users outgrew the existing software’s original functionality.
My Role
Lead designer responsible for UXUI and research for enterprise software that supports our global users. Facilitate collaborative workshops and stakeholder alignment.
Identify & Prioritize User Needs
A mind map was made to visualize user interview data and myriad feature requests. The map helped the team prioritize and scope the level of effort for our design strategy. We were able to quickly understand what the concerns were, engage in discussion, and analyze for engineering feasibility based on the non linear insights of the mind map.
Usability Testing
Low-fidelity prototypes were used to validate usability and test new concepts, revealing that too many interaction patterns increased cognitive load. Insights guided simplification of filtering and data organization.
Research 4
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Grid Layout Solution
A document-style grid delivers a comprehensive, customizable view of merchandise data, enabling efficient scanning and power-user workflows. Modular, scrollable layouts automate manual tasks and streamline report creation.
Dynamic Content
The merchandise grid enables fast scanning through filters and personalized views, blending familiar document layouts with advanced data displays. Research identified alert management and editing opportunities, informing feature enhancements that empowered users.
Custom Profile Settings
Profile settings enable multiple default grid views. Usability testing showed users need different filter combinations per report, so saved settings reduce manual setup and speed alert analysis.
Learnings
