Case
The Challenge
Employees need to improve how they monitor and react to merchandise alerts data within one tool. Tedious and manual alternatives became the standard process as employees outgrew the existing software’s original functionality.
My Role
Lead designer responsible for UXUI and research for enterprise software that supports our global employees. Facilitate collaborative workshops and stakeholder alignment.
Design Solutions
Grid Layout
The solution is a holistic view of the merchandise data on a grid layout that closely resembles the documents used within the organization. The grid displays data in a seamless format that can easily be translated across the organization while providing new functionality for the power user. The display can be customized to surface information that is useful for each individual's reporting needs and improve scanning ability.
The layout uses a series of containers, rows, and 8 category columns. Each container includes unique scrollable content according to its category properties. This is a powerful data display that automates hours of manual tasks to create merchandise reports.
Dynamic Content
Thousands of merchandise is easily scannable with a scrollable grid designed to be enhanced with filters and personalized settings. The grid is a combination of innovative data displays and standard document layouts to familiarize user expectations.
Constraints: Horizontal scrolling was used to fit the 8 associated categories along the screen. Existing product constraints forced us to display the grid content within a fixed window which introduced 2 overlapping scroll actions. The team and I decided that it was worth the compromise considering the value this tool presented during usability tests.
Research revealed multiple alert management and edit opportunities that could improve task workflows. We built the following feature enhancements to empower user capabilities.
Custom Profile Settings
Profile Settings to create multiple default grid views. Usability tests revealed that employees need to apply different filter and data combinations depending on the report but it's difficult to manually adjust the variances every time. Profile settings allow users to modify the grid to their personal preference for a quicker and accessible analysis of the alerts.
Discovery
Identify & Prioritize User Needs
A Mind Map was made to visualize the synthesis of user interview data and feature requests. The mind map also influenced the design strategy for prioritization and level of effort. We were able to quickly understand what the problems was, engage in discussion, and analyze for feasibility based on the non linear insights of the mind map.
Wireframe Usability Tests
Prototypes of low fidelity wireframes were used to validate usability and test new concepts to determine their value. Prototypes helped make improvements for filter and data organization interactions. We learned too many design patterns were introduced that increased cognitive load which made the app feel complicated.
Research 4
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Learnings
Outcomes
